Troubleshooting Salesforce.com Integrations
To troubleshoot your Salesforce connection you can check the logs created for each call made by SurveyAnalytics to your Salesforce.com database which will provide additional information and details on any errors that may be occurring with SurveyAnalytics or Salesforce.com.
To check the logs for your SurveyAnalytics account, please follow the steps below:
- Go to: User Profile >> Global Settings
- Click on View Logs action under WebService Integration section.
- A new window will open up displaying all the success/error messages recorded for the Salesforce connection for your account.
What does salesforce Error Code: API_DISABLED_FOR_ORG mean?
This means that application integration is not supported for your Salesforce edition. Please check with your SalesForce representative to confirm and upgrade your Salesforce account.
Important:
For Salesforce integration to work you can only use any of the Standard Finish options. When using Salesforce Integration please make sure Action Alerts are disabled. See help links below for more information.
License
This feature is available with the following licenses :
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Salesforce.com Overview
Salesforce.com Integration FAQ's
Configuring a Salesforce.com Integration
How the Salesforce.com Link Works
Salesforce.com Communication Templates
Single Signon - Viewing Reports within Salesforce.com
Mapping Custom Variables to Salesforce.com
Using QPRO_Survey
Finish Options
Action Alerts